Terms & Conditions

These general terms and conditions of Manusia KLG as seller and you as customer apply to all orders in the Manusia online shop (www.shopmanusia.com) as well as for purchases where Manusia declares these terms and conditions applicable.


The general terms and conditions apply to all services provided by Manusia KLG in the online shop (shopmanusia.com) and are valid when a contract is concluded. Deliveries, services and offers by Manusia are made exclusively on the basis of these terms and conditions. By submitting an order to Manusia KLG, you confirm that you have read these terms and conditions and you expressly agree to them.

Formation of Contract

All information about goods and prices within the ordering process are subject to change and non-binding. Purchase contracts come into being when Manusia KLG accepts your order. Acceptance of the order will be confirmed to you by Manusia via email and will subsequently be binding to you. Any interferences to deliveries / delivery times will also be communicated to you as soon as possible by email. With your order, you confirm that you are clear about the scope and content of your order.


If the sender does not provide the correct address or an address where Swiss Post cannot find the person, then the return shipping costs invoiced by Swiss Post must be borne by the purchaser.


All prices on shopmanusia.com include the statutory value added tax in Switzerland (currently 7.7%) and exclusive shipping costs. The effective shipping costs are displayed in the shopping cart before the order is completed. Manusia KLG expressly has the right to adjust the prices stated online at any time without notice and without further explanation. For the calculation of the prices, the time of the order on the website applies.

Terms of payment

The following payment options are available:

Purchase on account (we reserve the right to carry out a credit check), PayPal, credit card (via Stripe).

When paying in advance by bank transfer, the payment period is usually 7 days. If payment is not received within this period, Manusia reserves the right to cancel the order and release the goods for sale again. Any transfer fees are to be borne by you.

When purchasing on account, the amount invoiced must be paid to the account specified on the invoice by the due date specified on the invoice form (usually 14 days).

If you fail to meet your payment obligation, you will be in arrears without a further reminder when the payment deadline has expired, and you will have to pay default interest of 8%. Manusia is entitled to charge a reminder fee of up to CHF 20.00 as well as other fees, in particular the costs for any collection procedure, for each payment reminder.

Return guarantee

Every buyer has the right to return his received items to Manusia within 14 days (key date: receipt of the goods). For returns and exchanges, the items must be returned in a hygienically perfect condition, otherwise the right to exchange or return will lapse. In the case of returns, the buyer will be charged the shipping costs incurred by Manusia or deducted from the refund amount. The return shipping costs must be borne by the buyer. By accepting the terms and conditions you also automatically accept our return policy.

Data protection

Manusia KLG undertakes to process your customer data carefully and to observe the provisions of the relevant data protection legislation. In particular, no data will be passed on to third parties. However, no liability can be accepted for the security of the data transmitted on the Internet.

Manusia KLG reserves the right to re-use the email address and telephone number given when ordering for own marketing purposes (newsletter & more). You can be excluded from this by sending a personal email to info (at) shopmanusia.com 

General liability

It is hereby expressly pointed out that no liability claims can be asserted against Manusia KLG for indirect damage or consequential damage to the customer, unless there is intentional or grossly negligent damage caused by Manusia KLG. In particular, damage from accidents, etc. that arise from handling hardware (bags, etc.) is your own responsibility.

Change of terms and conditions

Manusia KLG expressly reserves the right to unilaterally change the present terms and conditions at any time without notice.

 Applicable law / place of jurisdiction

In any case, the relationship between you and Manusia KLG is subject to Swiss law in accordance with the provisions of the Swiss Code of Obligations (OR) and the Swiss Civil Code (ZGB). The place of jurisdiction is Switzerland. The application of the provisions of the Vienna Sales Convention (“United Nations Convention on Contracts for the International Sale of Goods”) is expressly excluded.